Help & How-To Guide

Getting started

• Filing a Campaign: Tap the Camera icon on the bottom navigation bar. You must take a live photo (gallery uploads are disabled to prevent spam and ensure real-time accuracy). The app will automatically capture your exact GPS coordinates. Select a category and publish.
• Raising Priority: Scroll your Feed or check the Map to see what is happening nearby. If you are experiencing the same problem, tap I'm affected too. This acts as your initial vote, pushing the issue higher up the priority list.
• Escalating to Authorities: Ready to push a critical issue into official government channels? The Report to Authority button links you directly to the national CPGRAMS portal to file a formal, documented grievance.
• Submitting Proof of Work: Has a drain been cleared or a street light fixed? Anyone can tap Submit Resolution. You will be prompted to snap a live 'after' photo as proof. The issue then enters a "Resolution verification pending" state.
• The Jury Process (Closing an Issue): This is where the citizen jury steps in. Once proof is submitted, other neighbors review the 'before' and 'after' photos side-by-side and cast their vote to Approve or Reject the resolution. An issue is only officially closed and moved to the Hall of Fame when the community reaches a consensus that the fix is legitimate. If rejected, it returns to the active feed.
• Community Drives: Tap the Community tab to propose or join offline, on-the-ground actions—like spot-fixing, infrastructure audits, or tree plantations—with your neighbors.